What should I do if I don’t want the item I ordered?

If you choose the wrong item or dislike the item you received, you can return the item at your own cost within 7 days of receipt, and no later than 14 calendar days after the day that you sent us the return notice. Please retain your postal receipt until your return has been processed. We will email you to let you know once your parcel has been received and processed. Refunds will be credited to your original method of payment within 5 working days. If you are unable to locate your refund within this timeframe, please contact your bank/ card issuer for further information. Please note that we only accept returns on item(s) bought on mollyemma.com. Item(s) that are being returned should be kept new in the original condition in which you received them. With all original tags, packaging, and accessories. freight collect return will not be accepted. Incomplete, damaged, worn, or altered items will not be refunded. Personalized items and clearance items can not be returned. Please contact our Customer Service to request a return authorization and the return instructions.
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