Account 4 How do I create an account? How do I reset my password? How do I unsubscribe to the newsletter? Can I place an order without an account?
Product 4 What materials are your products made from? Why is combed cotton better than regular cotton? What is a smooth toe? What sock size should I choose?
Order 10 How do I place an order? Do you accept international orders? Can I amend any part of my order? Can I cancel my order? Can I order over the phone?
Delivery 6 Do you deliver to BFPO or PO Box addresses? Where do I track my order? Where is my order? When will my order be dispatched? Where can I find my tracking number?
Return & Refund 5 Can I exchange an item in my order? What should I do if I received an incorrect item in my order? What should I do if I don’t want the item I ordered? How will I be refunded if I have paid with a discount/coupon code? I have not received my refund yet.