Track Order
Track your shipment here by filling in your tracking number below:
If you have any questions or concerns regarding your order please let us know via hi{at}mollyemma{dot}com or via the contact form and we’ll get back to you within 24 hours.
Tracking FAQS
WHAT DOES THE TRACKING INFORMATION “YOUR ORDER WILL BE WITH US SOON’ OR ” SHIPMENT INFORMATION RECEIVED” MEAN?
This means your package is in the carrier’s warehouse, waiting for the next available flight to go. All parcels are trackable.
The carrier system only indicates the real status once they have a confirmed flight for packages.
Please allow at least 24~48 hours from receipt of the email before tracking your order, as the shipping courier need time to collect shipping information, confirm the flight, scan the parcel into system. In peak festival season, please wait for 2 more days to check the status again.
Most international parcels will reach their destinations within 12 days, however, some destinations may require additional time for parcels to arrive, especially during your local festivals and peak seasons.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN’T RECEIVED MY ORDER?
Please have your parcel tracking ID ready, and contact your local post office to locate your package.